Please read the information below, by purchasing a guitar it is assumed that you have read and understand all of the conditions and terms stated below...
Cheques or money orders denominated in pounds sterling made payable to Bravewood Guitars. I also accept bank transfer, please contact me for the relevant details.
Please note I do not accept credit/debit cards or Paypal.
If paying by cheque, funds have to clear before goods are dispatched.
Goods remain the property of Bravewood Guitars until paid for in full.
All items must be paid for prior to shipping.
Carriage and handling costs
Within the UK:-
Please note, due to unreliable couriers in recent years, I now only ship to the UK and EU countries. If you live further afield than this, I would be willing to pack the guitar securely and for you to arrange your own courier, therefore any issues arising from the shipping would be between you and the courier you have used.
If you are unhappy with any purchase, simply return it in the condition it was received in (in original packaging) and I will refund the price of the item(s) minus a 10% restocking fee. Responsibility for returning an item is the customers.
Please note...the refund will not include any carriage/handling costs
Please advise me within seven days of any returns (all returns must be authorized)
Goods are the responsibility of the customer until they are delivered back to me, therefore they should be insured as any loss on it’s way back to me is not my problem.
All items have a 12 month guarantee, any repairs within this time will be carried out free of charge, however, Bravewood Guitars will not be responsible for the cost of carriage to and from the Bravewood premises.
Second hand or vintage instruments/parts sold do not carry the 12 months warranty, they are sold as seen, they will be in perfect working order, unless stated otherwise but do not carry a guarantee.
All guitars are set up prior to shipping, however due to bumps and knocks the guitar might receive on route or climate change (particularly overseas) the guitar may need minor adjustments when it arrives at it’s destination. This does not indicate a fault, most new guitars require a ‘settling in’ period when the odd tweak of the truss rod or action is necessary, that said, most are fine and require no adjustment.