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Ordering Information

Contact:- sales@bravewoodguitars.co.uk

Please read the information below, by purchasing a guitar it is assumed that you have read and understand all of the conditions and terms stated below...

Payment

Cheques or money orders denominated in pounds sterling made payable to Bravewood Guitars. I also accept bank transfer, please contact me for the relevant details.

Please note I do not accept credit/debit cards or Paypal.

If paying by cheque, funds have to clear before goods are dispatched.

Goods remain the property of Bravewood Guitars until paid for in full.

All items must be paid for prior to shipping.


Carriage and handling costs

Within the UK:- £30 insured and tracked

Overseas:- at cost (usually around £95)


Refunds

If you are unhappy with any purchase, simply return it in the condition it was received in (in original packaging) and I will refund the price of the item(s) minus a 10% restocking fee.

Please note...the refund will not include any carriage/handling costs

Please advise me within seven days of any returns (all returns must be authorized)

Goods are the responsibility of the customer until they are delivered back to me, therefore they should be insured as any loss on it’s way back to me is not my problem.

All items have a 12 month guarantee, any repairs within this time will be carried out free of charge, however, Bravewood Guitars will not be responsible for the cost of carriage to and from the Bravewood premises.  

Second hand or vintage instruments/parts sold do not carry the 12 months warranty, they are sold as seen, they will be in perfect working order, unless stated otherwise but do not carry a guarantee.

All guitars are set up prior to shipping, however due to bumps and knocked the guitar might receive on route or climate change (particularly overseas) the guitar may need minor adjustments when it arrives at it’s destination. This does not indicate a fault, most new guitars require a ‘settling in’ period when the odd tweak of the truss rod or action is necessary, that said, most are fine and require no adjustment.

Due to CITES regulations introduced on the 2nd Jan 2017, I can no longer supply produces containing rosewood beyond the UK and EU.